Privacy policy

Privacy Policy

**App Name:** PetYard

**Company Name:** Petyard Stores

**Last Updated:** June 22, 2026

---

### 1. Introduction

Welcome to PetYard. This Privacy Policy explains how we collect, use, and protect your personal information when using the PetYard mobile application on Android and iOS.

PetYard provides:

• Pet products shopping

• Grooming services

• Veterinary clinic services

• Pet shower services

• Guest browsing

• Account registration and login

• Cash on Delivery (COD) and online payments

By using the App, you agree to this Privacy Policy.

---

### 2. Information We Collect

#### 2.1 Information You Provide

We may collect:

• Full name

• Phone number

• Email address

• Delivery address

• Account login details

• Order and booking details

• Customer support communications

#### 2.2 Automatically Collected Information

We may automatically collect:

• Device type, model, and operating system

• App version and language settings

• IP address

• Usage and interaction data within the app

• In-app analytics events (e.g. product views, add to cart, checkout, and completed orders — order totals only, not card details)

• Advertising identifiers where permitted (IDFA on iOS after you grant tracking permission; Google Advertising ID on Android)

• Push notification tokens (to deliver service notifications via Firebase)

• Crash and diagnostic reports

---

### 3. How We Use Your Information

We use your data to:

• Process orders and deliver products

• Manage grooming and clinic appointments

• Provide customer support

• Improve application performance and user experience

• Send service-related notifications

• Prevent fraud and misuse

• Measure marketing and advertising campaign performance

• Understand how users discover and use the app

---

### 4. Payment Methods & Information

PetYard supports the following payment methods:

• **Cash on Delivery (COD)** — pay in cash when your order arrives.

• **POS on Delivery** — pay by card to the courier using a portable card machine.

• **Card Payment (Online)** — securely processed through Paymob, a licensed Egyptian payment gateway. Supports Visa, Mastercard, and Meeza cards.

• **Instapay (Bank Transfer)** — transfer the order total to one of our bank accounts and upload a screenshot of the confirmation.

**Important notes:**

• PetYard does not store any card or payment credentials.

• Online card transactions are handled entirely by Paymob and are subject to Paymob's Privacy Policy and Terms of Service.

• Instapay transfers are manual; orders are confirmed after our team verifies the screenshot.

• All prices are displayed in Egyptian Pounds (EGP).

• PetYard does not charge any additional fees on any payment method.

#### 4.1 In-App Purchases and Subscriptions

PetYard does not offer subscriptions or recurring billing. All purchases are one-time transactions for physical pet products or bookable services (grooming, clinic, shower).

Payments are collected upon order confirmation. For Cash on Delivery and POS on Delivery, payment is collected at the time of delivery.

#### 4.2 Refunds and Disputes

If you believe there is an incorrect charge, contact us at ziadelsokary1997@gmail.com before opening a dispute with your bank. We will investigate and resolve it promptly.

Refunds for eligible returns are processed within 5–7 business days to the original payment method.

---

### 5. Sharing of Information

We do not sell personal data.

We may share information with:

• Delivery service providers

• Service providers (grooming/clinic)

• Payment processor (Paymob)

• Analytics and attribution partners (AppsFlyer, Meta) — see Sections 10.1 and 10.2

• Push notification provider (Firebase Cloud Messaging)

• Legal authorities when required by law

---

### 6. Data Security

We implement appropriate technical and organizational measures to protect personal data. However, no system is fully secure.

---

### 7. Data Retention

We retain data only as necessary for service provision and legal compliance.

Users may request account deletion.

---

### 8. User Rights

Users may request:

• Access to their data

• Correction of data

• Deletion of their account and associated data

You may also control advertising tracking:

• **iOS:** Settings > Privacy & Security > Tracking

• **Android:** Settings > Google > Ads > Opt out of Ads Personalization

---

### 9. Children's Privacy

The App is not intended for children under 13 years old.

---

### 10. Third-Party Services

We use third-party services including:

• AppsFlyer (install attribution and in-app analytics)

• Meta (Facebook) SDK (in-app analytics and advertising measurement)

• Firebase (push notifications and app infrastructure)

• Paymob (payment gateway)

• Hosting and backend services

#### 10.1 AppsFlyer Attribution & Analytics

We use AppsFlyer to understand how users discover, install, and use our app.

AppsFlyer may collect:

• Device information (model, OS version, app version)

• Install, app open, and in-app events (sign up, sign in, product views, add to cart, checkout, purchase)

• Advertising identifiers where permitted (IDFA on iOS, Advertising ID on Android)

• IP address

• Account user ID when you are logged in

**AppsFlyer does NOT receive from us:**

• Your name, email, or phone number directly

• Payment card or bank details

• Pet profile content or private messages

**Purpose:** measure marketing effectiveness, improve user acquisition, and analyze app performance.

#### 10.2 Meta (Facebook) App Events

We use the Meta (Facebook) SDK to measure app activity and advertising performance.

Meta may collect:

• App opens and in-app events (registration, product views, add to cart, wishlist, checkout, payment step, purchases)

• Device and app information

• Advertising identifiers where permitted

• Account user ID when you are logged in

• Order value and currency for purchase events (not payment card numbers)

Meta does NOT receive payment card credentials from PetYard.

**Purpose:** analytics, advertising measurement, and campaign optimization.

#### 10.3 Advertising Identifiers & Your Choices

On **iOS**, PetYard may show Apple's App Tracking Transparency (ATT) prompt. If you allow tracking, the app may share your device's advertising identifier (IDFA) with AppsFlyer and Meta for attribution and analytics. If you deny tracking, analytics still run using limited data that does not rely on cross-app tracking.

On **Android**, the app may use the Google Advertising ID (GAID) for similar analytics and attribution purposes, subject to your device ad personalization settings.

**How to opt out or limit tracking:**

• **iOS:** Settings > Privacy & Security > Tracking — disable "Allow Apps to Request to Track" or deny PetYard individually

• **Android:** Settings > Google > Ads — enable "Opt out of Ads Personalization"

You may also uninstall the app or contact us to request account deletion.

---

### 11. Shipping Policy

For full details on delivery areas, timelines, and fees, please read our Shipping Policy:

**[View Shipping Policy](https://petyardstores.com/policies/shipping-policy)**

---

### 12. Returns & Refunds Policy

PetYard provides a return and refund policy under the following conditions:

#### 12.1 Eligibility for Returns

• Items must be unused, unopened, and in original packaging

• Returns must be requested within 14 days of purchase

• Proof of purchase (receipt) is required

• Returns are accepted in-store only

#### 12.2 Non-Returnable Items

The following items are not eligible for return:

• Opened food or treats

• Used products

• Items showing signs of use by pets

• Custom-made or personalized items

#### 12.3 Damaged or Defective Items

Damaged or defective products may be returned. Customers may receive a replacement or full refund.

#### 12.4 Refund Process

Refunds are issued using the original payment method (including Paymob payments where applicable).

Processing time is typically 5–7 business days after approval.

---

### 13. Changes to This Policy

We may update this policy periodically. Updates will be published within the app.

---

### 14. Contact

**Company Name:** Petyard Stores

**Email:** ziadelsokary1997@gmail.com

**Phone:** 01555097414

**Address:** 25 Port Said St, Al Azaritah WA Ash Shatebi, Bab Shar', Alexandria Governorate

A short sentence describing what someone will receive by subscribing

Apply code FIRST15 in-app to get 15% OFF on your order

Privacy Policy

Newsletter